Exo terra from petsolutions arrives broke >:(

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austinpetemo

New member
Has anyone here ordered their terrariums from petsolutions? i did and it arived today. upon opening the box it came in i find a terrarium wrapped in plastic, no styrofoam anywhere or any type of protective stuff. looks fine till i look in the bottom, the entire bottom pane of glass is completely destroyed. Now i have to lug this heavy thing back to the post office :mad:
 
Riverside Reptiles

Riverside Reptiles

Administrator (HMFIC)
I've ordered lots of Zoomeds from Petsolutions and never had an issue or anything other than a positive experience. I don't know why they would take out any packing material from your enclosure. Did you call them and explain the situation? I would bet that they'll pay for the return shipping if you ask them to. THey're good people there and will work hard to make you happy if you treat them respectfully and act professional about the situation.
 
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austinpetemo

New member
Ya they said to take it back to my post office and that they would arrange for FEDEX to bring it back. But there was absolutly no packaging. My exoterra was in its basic plastic wrap, with just a cardboard box fit snuggle around it. Surely when shipping something that is GLASS it should be put with styrofoam or something around it to protect it from the bumps and knocks of the shipping process....
 
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drillman

New member
Exo-Terra

I ordered a Exo-Terra 36x36x18 from Petsolutions this last January. It was shipped from the Exo-Terra warehouse in California. It was in the store packing inside a cardboard box and this was strapped onto a wood shipping pallet and wrapped in clear plastic. It was shipped by Fedex freight. Fedex called the day before to make sure I would be home when it arrived. I am very happy with Petsolutions on the price and how they managed the purchase and the direct shipping from the manufactuer.
 
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drillman

New member
Petsolutions 10% off coupon

I got an email from Petsolutions with a 10% of coupon. The coupon code is "10off" and it is good up to tomorrow.
 
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