Im more upset that slate tiles aren't actually showing to be the best substrate option.
ZooMed responding so quickly and replacing the UTH actually is great customer service so I am not complaining about that..., although I have already replaced it with a Zilla already it will be a back up.
The thermostat is in the mail on its way to me...
What is still so strange=- My female has had her same Zilla mat for over 2 years now, no issues at all! and their setups are identical. That is very strange!
If I have one more issue with these heat mats- Ill try out the heat tape. Im not a professional, lol I would actually like to hire one of those professional herper to build me the perfect set up!
I asked her about paper towels as a substrate and she gave this answer -
If you’re going to use paper towels in the tank put the heater on the side of the tank, paper towels can have the same effect with the heater as slate. I will get the new heater in the mail for you today.
athdaraxen: there was recently another poster (Cupquake) who stated her ZooMed heat mat was being regulated by a thermostat and still melted. - I just read thru her posts and her ZooMed UTH malfunctioned after switching to slate tiles.