Yeah, I'm sorry about your girl. Will the seller replace her? Assuming they still have inventory, most resellers of fresh imports will replace the animal if it does not make it a few days. If they can not, or will not, please let me know.
Now, lets make sure he is eating well, spends all his time on a vertical or vertically slanted surface, tends to hide during the day and is behaving like a Tokay.
On the day that you can take a fecal sample to the vet, pick him up and you'll most likely get what you need as soon as you do. I'm not convinced they were treated for internal parasites.
Let me know about getting her replaced, thanks.